Power Platform Specialists

As a Power Platform Specialist, working under the guidance of the practice manager, your primary role entails working with customers to achieve the best results from using the Power Platform in their day-to-day working practices. There will be times when you will be working as an individual and times when you will be part of a team, where you will drive a project from initiation to completion.

The responsibilities include creating and delivering solutions using the key elements of the Power Platform, including Power Apps, Power Automate, Power Pages and Copilot Studio. The types of projects could range from migration projects, where we are enabling an organisation to start using the Power Platform, to organisation changing apps solutions, and everything in between.

The key focus is to provide subject matter expertise to a customer to help them overcome their business challenges.

Vantage 365 Business Development Manager

Career Progression

Tier 1 Specialist

Tier 2 Specialist

Senior Specialist

Principal Specialist

Power Platform Role Descriptions

The Tier 1 Specialist role underpins the Consultancy Services department.  Being the first point of contact for all customer inquiries, the Tier 1 Specialist will be key to upholding our well-established reputation for prompt and friendly customer service. Answering incoming calls is a priority for us, and this will be a focus of the Tier 1 Specialist to do this within three rings.

As well as logging, investigating, and resolving customer support requests, the Tier 1 Specialist will be assigned technical tasks in the support of delivering projects.  These tasks will be given a due date, which the person will work hard to meet.

We advocate learning at Vantage 365 and actively encourage our staff to continually improve themselves.  So much so that we allocate learning and development time to each member of staff to ensure they progress their knowledge and can offer more to our customers and other staff members.

Even with the generous amount of time provided by Vantage 365 for learning and development, the Tier 1 Specialist will need to leverage some of their own time to stay up to date with certifications and training.

Duties and responsibilities

Business Development Manager Duties and Responsibilities

These are the key duties and responsibilities associated with the position of our Tier 1 Specialists.

  • Support the implementation of Power Platform-based solutions.
  • Follow processes and procedures to maintain accuracy and consistency of delivery.
  • Create, update, and maintain technical documentation.
  • Complete assigned tasks within defined timescales.
  • Attend and contribute to project delivery calls (internal and customer-facing).
  • Learn relevant skills and technologies in line with the role.
  • Achieve relevant certifications in line with the role.
  • Complete task and timesheet updates weekly.

Results and expectations

There are specific Key Performance Indicators that we measure to ensure that we are achieving success. For this role, they are:

  • Task Completion
    • Green: 100% of assigned tasks completed within agreed timescales.
    • Amber: 90% – 99% of assigned tasks completed within agreed timescales.
    • Red: Less than 90% of assigned tasks completed within agreed timescales.
  • Personal Development
    • Green: 100% of agreed learning completed within agreed timescales.
    • Amber: 80% – 99% of agreed learning completed within agreed timescales.
    • Red: Less than 80% of agreed learning completed within agreed timescales.
Vantage 365 Key Performance Indicators

Skills and abilities

growth

The Tier 1 Power Platform Specialist must possess the following skills and abilities. 

  • A growth mindset:
    • Embrace challenges and see them as an opportunity to learn
    • Show resilience and persistence when things get tough
    • Learn from others and welcome feedback
  • Knowledge and experience of Power Platform Services:
    • Proven track record of creating and delivering solutions using Power Apps and Power Automate
    • A good knowledge of other services available within the Power Platform, such as Power Pages and Microsoft Fabric
  • Knowledge and experience of Microsoft 365 Services: 
    • An understanding of Microsoft 365 services and how they can be leveraged in Power Platform solutions
  • Adaptability: 
    • Ability to adapt to changing market conditions and adjust sales strategies accordingly. 
    • Flexibility to work in a dynamic and fast-paced environment. 
  • Communication skills: 
    • Excellent verbal and written communication skills. 
    • Ability to articulate complex technical concepts clearly and understandably. 
  • Relationship building: 
    • Strong interpersonal skills and building and maintaining relationships with clients and stakeholders. 
    • A customer-centric mindset is needed to understand and address client needs. 
  • Results-driven: 
    • Goal-oriented with a track record of meeting targets. 
    • Focus on achieving measurable results and key performance indicators (KPIs). 
  • Problem-solving: 
    • Strong problem-solving skills to address client concerns and find solutions. 
    • Ability to collaborate with internal teams to overcome challenges. 
  • Team collaboration: 
    • Collaboration skills to work effectively with cross-functional teams, including sales, marketing, and technical teams. 
    • Leadership skills to motivate and guide the sales team toward common goals. 
  • Time management: 
    • Effective time management and organisational skills to prioritise tasks and meet deadlines. 
    • Ability to handle multiple responsibilities simultaneously. 
  • Creativity: 
    • Creative thinking to develop innovative approaches for business development. 
    • Ability to propose unique solutions to client needs. 
  • Customer focus: 
    • A customer-centric mindset with a focus on delivering value to clients. 

Having a good grasp of the Power Platform technologies, the Tier 2 Microsoft 365 Specialist has a pivotal role within the Vantage 365 Consultancy Services, delivering top-quality solutions and providing responsive support services for our customers.

Delivering projects within timescales and responding to customer requests is a high priority for us, and the Tier 2 Power Platform Specialist will achieve this by managing their tasks, answering calls, and replying to communications as soon as possible and within defined SLA’s and agreed deadlines.

As well as logging, investigating and resolving customer support requests, the Tier 2 Power Platform Specialist will be the escalation point for Tier 1 Power Platform Specialists for support cases and tasks, always ensuring that our customers are happy and our SLAs and deadlines are met.

We are advocates of learning at Vantage 365, and we actively encourage our staff to continually improve themselves. So much so that we allocate learning and development time to each member of staff to ensure they progress their knowledge and are able to offer more to our customers and other staff members.

Even with the generous amount of time provided by Vantage 365 for learning and development, the Tier 2 Power Platform Specialist will need to leverage some of their own time to stay up to date with certifications and training.

Duties and responsibilities

Business Development Manager Duties and Responsibilities

These are the key duties and responsibilities associated with the position of our Tier 2 Specialists.

  • Implement Power Platform-based solutions. 
  • Follow processes and procedures to maintain accuracy and consistency of delivery. 
  • Deliver projects in line with the delivery schedule. 
  • Create, update, and maintain documentation as required. 
  • Complete assigned tasks within assigned timescales. 
  • Answer incoming calls in line with Vantage 365 standards. 
  • Provide first and second-line support to new and existing customers. 
  • Log new and maintain existing support requests in the Vantage 365 support platform within agreed SLAs. 
  • Host customer-facing support calls. 
  • Attend and/or host project delivery calls (internally and customer-facing). 
  • Provide support and mentorship to Tier 1 Specialists. 
  • Learn relevant skills and technologies in line with the role. 
  • Achieve relevant certifications in line with the role. 
  • Complete task and timesheet updates on time. 

Results and expectations

There are specific Key Performance Indicators that we measure to ensure that are achieving success. For this role, they are:

  • Task Completion
    • Green: 100% of assigned tasks completed within agreed timescales.
    • Amber: 90% – 99% of assigned tasks completed within agreed timescales.
    • Red: Less than 90% of assigned tasks completed within agreed timescales.
  • Personal Development
    • Green: 100% of agreed learning completed within agreed timescales.
    • Amber: 80% – 99% of agreed learning completed within agreed timescales.
    • Red: Less than 80% of agreed learning completed within agreed timescales.
Vantage 365 Key Performance Indicators

Skills and abilities

growth

The Tier 2 Power Platform Specialist must possess the following skills and abilities. 

  • A growth mindset:
    • Embrace challenges and see them as an opportunity to learn
    • Show resilience and persistence when things get tough
    • Learn from others and welcome feedback
  • Knowledge and experience of Power Platform Services:
    • Experience in creating and delivering solutions using Power Apps and Power Automate with little supervision
    • A good knowledge of other services available within the Power Platform, such as Power Pages and Microsoft Fabric
  • Knowledge and experience of Microsoft 365 Services: 
    • An understanding of Microsoft 365 services and how they can be leveraged in Power Platform solutions
  • Adaptability: 
    • Ability to adapt to changing market conditions and adjust sales strategies accordingly. 
    • Flexibility to work in a dynamic and fast-paced environment. 
  • Communication skills: 
    • Excellent verbal and written communication skills. 
    • Ability to articulate complex technical concepts clearly and understandably. 
  • Relationship building: 
    • Strong interpersonal skills and building and maintaining relationships with clients and stakeholders. 
    • A customer-centric mindset is needed to understand and address client needs. 
  • Results-driven: 
    • Goal-oriented with a track record of meeting or exceeding targets. 
    • Focus on achieving measurable results and key performance indicators (KPIs). 
  • Problem-solving: 
    • Strong problem-solving skills to address client concerns and find solutions. 
    • Ability to collaborate with internal teams to overcome challenges. 
  • Team collaboration: 
    • Collaboration skills to work effectively with cross-functional teams, including sales, marketing, and technical teams. 
    • Leadership skills to motivate and guide the sales team toward common goals. 
  • Time management: 
    • Effective time management and organisational skills to prioritise tasks and meet deadlines. 
    • Ability to handle multiple responsibilities simultaneously. 
  • Creativity: 
    • Creative thinking to develop innovative approaches for business development. 
    • Ability to propose unique solutions to client needs. 
  • Customer focus: 
    • A customer-centric mindset with a focus on delivering value to clients. 

The Senior Microsoft 365 Specialist role requires not only someone who is very experienced and skilled technically, but also a project leader, mentor, and coach. 

They will demonstrate expert knowledge and experience in the Power Platform. 

The person in this role will have no trouble leading large and complex projects, whether they are utilising the Power Platform, Microsoft 365, or a combination of all technologies.

They will be able to handle multiple tasks and projects simultaneously while maintaining timely communication with colleagues and customers. 

Delegating tasks to other team/project members will be essential, as will producing metrics on a regular basis to report on the progress of activities to stakeholders and management. 

The Senior Power Platform Specialist is a trusted escalation point for all other technical members of the team and provides support and guidance when needed. 

Their documentation skills will be impeccable, as will their attention to detail. 

Delivering projects within timescales and responding to customer requests is a high priority for us, and the Senior Microsoft 365 Specialist will be keen to achieve this by managing their tasks, answering calls and replying to communications as soon as possible and within defined SLA’s and agreed deadlines. 

We advocate learning at Vantage 365 and actively encourage our staff to continually improve themselves.  So much so that we allocate learning and development time to each staff member to ensure they progress their knowledge and can offer more to our customers and other staff members. 

Even with the generous amount of time provided by Vantage 365 for learning and development, the Senior Microsoft 365 Specialist will need to leverage some of their own time to stay up to date with certifications and training. 

Duties and responsibilities

Business Development Manager Duties and Responsibilities

These are the key duties and responsibilities associated with the position of our Tier 2 Specialists.

  • Lead and deliver Power Platform solutions. 
  • Follow processes and procedures to maintain accuracy and consistency of delivery. 
  • Deliver projects in line with the delivery schedule. 
  • Create, update, and maintain documentation as required. 
  • Complete assigned tasks within assigned timescales. 
  • Answer incoming calls in line with Vantage 365 standards. 
  • Provide second-line support to new and existing customers. 
  • Log new and maintain existing support requests in the Vantage 365 support platform within agreed SLAs. 
  • Host customer-facing support calls. 
  • Attend and/or host project delivery calls (internally and customer-facing). 
  • Provide support and mentorship to Tier 1 and Tier 2 Specialists. 
  • Learn relevant skills and technologies in line with the role. 
  • Achieve relevant certifications in line with the role. 
  • Complete task and timesheet updates on time. 

Results and expectations

There are specific Key Performance Indicators that we measure to ensure that we are achieving success. For this role, they are:

  • Task Completion
    • Green: 100% of assigned tasks completed within agreed timescales.
    • Amber: 90% – 99% of assigned tasks completed within agreed timescales.
    • Red: Less than 90% of assigned tasks completed within agreed timescales.
  • Personal Development
    • Green: 100% of agreed learning completed within agreed timescales.
    • Amber: 80% – 99% of agreed learning completed within agreed timescales.
    • Red: Less than 80% of agreed learning completed within agreed timescales.
Vantage 365 Key Performance Indicators

Skills and abilities

growth

The BDM must possess the following skills and abilities. 

  • A growth mindset:
    • Embrace challenges and see them as an opportunity to learn
    • Show resilience and persistence when things get tough
    • Learn from others and welcome feedback
  • Knowledge and experience of Power Platform Services: 
    • Proven track record of creating and delivering solutions using the Power Platform and other technologies to satisfy customer requirements
    • A deep knowledge of other services available within the Power Platform, such as Power Pages and Microsoft Fabric
  • Knowledge and experience of Microsoft 365 Services:
    • A good understanding of Microsoft 365 services and how they can be leveraged in Power Platform solutions
  • Adaptability: 
    • Ability to adapt to changing market conditions and adjust sales strategies accordingly. 
    • Flexibility to work in a dynamic and fast-paced environment. 
  • Communication skills: 
    • Excellent verbal and written communication skills. 
    • Ability to articulate complex technical concepts clearly and understandably. 
  • Relationship building: 
    • Strong interpersonal skills and building and maintaining relationships with clients and stakeholders. 
    • A customer-centric mindset is needed to understand and address client needs. 
  • Results-driven: 
    • Goal-oriented with a track record of meeting or exceeding sales targets. 
    • Focus on achieving measurable results and key performance indicators (KPIs). 
  • Problem-solving: 
    • Strong problem-solving skills to address client concerns and find solutions. 
    • Ability to collaborate with internal teams to overcome challenges. 
  • Team collaboration: 
    • Collaboration skills to work effectively with cross-functional teams, including sales, marketing, and technical teams. 
    • Leadership skills to motivate and guide the sales team toward common goals. 
  • Time management: 
    • Effective time management and organisational skills to prioritise tasks and meet deadlines. 
    • Ability to handle multiple responsibilities simultaneously. 
  • Creativity: 
    • Creative thinking to develop innovative approaches for business development. 
    • Ability to propose unique solutions to client needs. 
  • Customer focus: 
    • A customer-centric mindset with a focus on delivering value to clients. 
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