Support Services
At Vantage 365, we understand that every business has unique needs and budget constraints. Our support packages are designed to work proactively with our customers, ensuring that you stay informed and up-to-date with any changes that may affect your business. We provide regular communications to keep you in the loop, including service interruption notifications and monthly time reports.
Whether you require basic support or more advanced technical assistance, we have a package to suit your needs. Our dedicated team of support professionals are always on hand to help you, no matter what your requirements may be.
By choosing Vantage 365, you can have peace of mind knowing that your business is in safe hands. Our support packages are flexible, affordable, and tailored to meet the specific needs of your business. Contact us today to learn more about how we can help you streamline your operations and take your business to the next level.
Available Packages
Vantage 365 offers various support packages which are designed to allow you to choose the most cost-effective agreement for your requirements. We like to work proactively with our customers, therefore all support levels include communications to keep you up to date with changes, service interruption notifications, and monthly time reports.
Communication Channels: As part of our support, we offer you flexibility so that you can communicate with us in your preferred way, including telephone support; Microsoft Teams; email; and web-based forms.
Support is available Monday – Friday, 8AM – 5PM (UK), not including Bank Holidays.
Gold
144 hours
Silver
96 hours
Bronze
48 hours
Our promise to you
P1 – High priority, operations cannot continue while this issue persists – 4 hours
P2 – Medium priority, operations are affected but can continue while this issue persists – 12 hours
P3 – Low priority, advice and guidance on an issue which is present but not affecting operations – 72 hours
Issues which require further to escalation to Microsoft, or Powell Software, for resolution will not be subject to the SLAs provided by the suppliers.
Based on our conversations and our understanding of your requirements, we will recommend a level of support. We will continue to review the support level together throughout the support period and adjust in order to make sure that you continue to get the most cost-effective service possible.